Eggplant Beauty Refund Policy

✨ Our Promise
"We make refunds to our customer without any question. No hassle!" — If your nails arrive damaged or flawed, we’ll fix it immediately.

🚫 Key Limitations
Because every piece is handmade to order with love, we cannot accept cancellations, refunds, or exchanges in these cases:

1. No Pre-Shipment Refunds/Exchanges

• ❌ Change of mind after ordering
• ❌ Found a better price elsewhere
• ❌ Delayed shipping concerns
  Why?

Materials are purchased within 1 hour of your order. Our artisans start crafting your set immediately — we can’t resell handmade pieces.

2. No Post-Production Refunds

• ❌ "I don’t like the color/texture in person"
• ❌ "It doesn’t match my expectations"
  Why?

Each set is final once our 12-Hand Process™ begins. As non-custom items, all designs are shown accurately online.

When Refunds ARE Accepted

✅ Damaged in Transit：
Send photo within 48 hours → Full remake + free shipping
✅ Quality Defects（e.g. glue failure, chipped design）：
Submit video within 7 days → 120% store credit or remake
✅ Wrong Item Shipped：
Return unopened set → Correct item shipped free + $5 gift card